Your Wellness. Our Priority

Returns & Refund Policy

At By Natures™, your satisfaction is our top priority. If you have changed your mind or encountered an issue with your product, we are here to help according to the following policy:

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  • 1. 7-Day Return Policy (Change of Mind)

    You may request a return or refund within 7 days of receiving your product.

    • Conditions: Products must be unopened, unused, and in their original packaging.

    • Procedure: Please contact our customer service team to initiate the return process.

    • Shipping Fees: For returns due to a change of mind, the customer is responsible for the round-trip shipping costs.

    2. Defective or Incorrect Items

    If the delivered product is defective or differs from what you ordered, we guarantee a 100% refund or exchange.

    • Eligible Cases: Damaged items, expired products, or incorrect shipments.

    • Benefits: By Natures™ will cover all return shipping costs in these cases.

    • Verification: We may request photos of the product to verify the issue.

    3. Refund Process

    Refunds will be processed once the returned item arrives at our warehouse and passes inspection.

    • Cancellation: The refund will be issued to your original payment method (Credit Card, PayPal, etc.).

    • Timeline: It may take approximately 3 to 7 business days depending on your card issuer.

    4. Non-Returnable Items

    • If more than 7 days have passed since delivery.

    • If the product seal has been broken or the product has been used.

    • If the product is damaged or its value is diminished due to customer negligence.